E-box
Need to Order Something Online?
E-box provides you with a U.S. address so you can shop online have your orders delivered directly to your nearest MBE store.
How does E-box work?
1. Register by clicking the button below.
2. After registering, you’ll get access to our web-based tracking software and mobile app and acquire your US address.
3. Complete the Customs Agent Appointment (see bottom of page).
4. When your packages arrive at our Miami facility, they will appear in your account and you can view the status updates.
5. When your packages are ready for you, you will receive a notification to pick up from your MBE center or have them delivered to your door. Secure payment via the app is available for your convenience.
There are two great e-box® plans designed to meet your individual and business needs, with and without annual membership.
Rates shown are valid through 30 Sept 2024.
e-box Lite | e-box Pro | |
---|---|---|
Membership fee | $0 | $49/year |
Flat fee first pound | $12.95 | $9.95 |
Package shipping rates 1-15 lbs 15-30 lbs 30-65 lbs 65-100 lbs 100 lbs + |
$4.95/lb | 3.95/lb |
Mail/Documents 0-16 oz |
$0.60/oz | $0.60/oz |
Standard package rates apply for all documents and mail above 16oz | ||
Does this plan earn MBE Points? | Yes | Yes |
Choosing a plan | Best for first time buyers and occasional users. | Best value plan. Low shipping rates and one low annual membership fee. |
IMPORTANT!
All rates in C.I. Dollars.
Imported goods are subject to duties and tax assessed by Customs and Border Control in accordance to the Cayman Islands Customs Law.
The shipping rates are applied to the greater of actual weight and dimensional weight. See FAQ section for more information.
Frequently Asked Questions
The package journey from your vendor to you is a multi-step process with many moving parts and checks and balances. We understand that this process may appear at times lengthy or complicated. In order to ensure this process is as expedient and clear as possible, we have compiled and attached a list of shipping tips, most common bottle necks and frequently asked questions to ensure we create the optimal conditions for your package’s journey to you.
TRACKING & TIMELINES
- How long does it take to get my orders?
- How can I track the status of my package?
- Where is my package? What do the status codes in e-Box web mean?
SHIPPING FEES
- How can I calculate the shipping fees of a package?
- What if the vendor ships my order in a large box?
<!–If the vendor ships my order in more than one package, can it be re-packed into one box?
Your orders are shipped to the Cayman Islands in the original packaging as they were shipped by your vendor. This ensures that we can expedite the processing of your orders avoiding delays and error, and that your orders are always intact. But don’t worry! When you have 5 or more packages arriving on the same shipment, we will give you an automatic volume discount! The discount will appear in the breakdown of your shipping charges.
–>
ESTIMATING DUTY CHARGES
- <!–
–>
- How is duty calculated?
- Why was my invoice rejected and how do I fix it?
- Which invoice and value should I use when my vendor splits my order in multiple shipments?
- I already paid duty on an order, but the vendor shipped an item separately. What should I do?
LOCATING MISSING PACKAGES
- I don’t see an order on My Packages list. How can I locate it?
- What if I did not include my CBY number when placing the order?
HOW PRE-ALERTS WORK (AND DON’T WORK)
- How do I pre-alert a package for expedited processing?
- I pre-alerted my package’s arrival. Why am I asked to provide my invoice again?
PAYMENT, PICK-UP AND DELIVERY
PROHIBITED & HAZARDOUS GOODS
MBE Points
The MBE Points program is our way of thanking you, our valued e-box customer, by giving you the opportunity to generate points every time you use the e-box service. You can then redeem your points for vouchers to purchase any of the services we offer at MBE*.
* Vouchers may not be used to purchase postage stamps or to pay for import duties and taxes.
How do I earn MBE Points?
The MBE Points are generated automatically according to the transactions made through your e-box account.
E-BOX ACTIVITY | POINTS EARNED |
---|---|
Ship a package | 7 Points |
Pre-alert a package | 5 Points |
Register on e-box web (one time) | 100 Points |
On your birthday (once/year)** | 500 Points |
**Birthday points are generated provided that the birthdate appears correctly on your e-box web profile. Please contact us for assistance if required.
How do I check my MBE Points?
To view your MBE Points, you can go to our website www.mbe.ky and access your e-box account by clicking on “my e-box” and entering your username and password. You can view the amount of points accumulated up to that date by clicking on “My MBE Points”.
Points Exchange (Generating Vouchers)
The minimum amount of points required to generate a voucher is 1000 points. Vouchers can be requested by logging in to your e-box web account. The voucher will be generated automatically and will be available in your e-box account right away. Vouchers are valid for 30 days therefore it is recommended to generate vouchers only once you are ready to use them.
Each 1000 points is equivalent to CI$10.00. Three ways to apply the voucher to your purchase
- From the e-box website or app, copy the voucher number. From the Pay for Packages screen, click Apply Coupon and paste the voucher number. Click apply.
- For in-person payments, the associate can scan the coupon from your mobile phone screen.
- You may print the voucher and present it to a store associate.
With your MBE Points you can:
-
- Pay for packages via the e- box web payment portal
- Pay for any of the services offered at your MBE Centre such as:
- International shipments
- Digital printing and copying
- Passport photos
- Packaging and packaging materials (boxes, tape, Bubble Wrap, etc.)
- e-box service
Vouchers may not be used to purchase postage stamps or import duties and taxes.
Terms & Conditions
- The points earned by pre-alerts are applied to the account once the pre-alert is validated (when the provided tracking number, invoice, description and value match with the received package and the pre-alert is approved).
- Customers can earn additional points through special seasonal promotions developed by Mail Boxes Etc. and which will be applied according to the conditions established by Mail Boxes Etc.
- Points are valid and available for redemption for 12 months from the month in which they were first generated. After this date they will expire automatically.
- Once a voucher is generated, it must be used within 30 days.
- Vouchers may only be redeemed by the account holder at the MBE centre where their account is registered.
- MBE Points are not transferable.
- To use your points, present your printed voucher at your MBE centre or you can present it from your mobile device.
- Vouchers cannot be exchanged for cash.
- The total Cayman Islands Dollar amount of the purchase to be paid (excluding stamps and customs fees) must be greater than the amount of the voucher. No change will be given. A voucher can only be used once.
- Mail Boxes Etc. reserves the right to change the way in which the system generates points, as well as to remove and/or add either temporarily and/or indefinitely any activity that generates points. Mail Boxes Etc. endeavours to inform our customers about any changes to the MBE Points programme through our various communication channels within a period of not less than fifteen (15) calendar days prior to the change.
- To enjoy the MBE Points program, the customer must have accepted the terms and conditions of our service through e-box web.
Customs Appointment of Agent Registration
As of 2 August 2021 Customs requires that all persons importing goods into the Cayman Islands must (1) register in the Customs OnLine System (COLS) and (2) appoint Mail Boxes Etc. as your agent to clear your packages. Please complete these steps as soon as possible to prevent delays with your incoming orders.
Step 1: Pre-Register in COLS (link below)
Select applicant type Individual, fill in the form, upload one identification document then press Send Request. You will be notified by Customs within 3 business days via email once your submission is approved. You can then proceed to Step 2.
Pre-register here: Customs Registrations
If you have previously created an account with Customs and already have a TIN (Trader Identification Number), go directly to Step 2.
Step 2: Appoint Mail Boxes Etc. as your Agent (Appointment of Agent)
How to submit an Appointment of Agent
1. Log into COLS: COLS Login
2. Click “Declarations”.
3. In the left menu options click “Agent Authorization”.
4. Select Mail Boxes Etc. in the “Available Agents” box then click the arrow button pointing to the right to move the Agent to the “Authorized Agent” box.
5. Click “Submit” to submit the application. You will now receive a notification that “Your Agent Authorization has been saved successfully”.
At this point your “Trader Name” and “TIN” will now populate the Agent List, available to us to select in order to clear on your behalf.
How to de-select an Agent previously Appointed
If you previously selected a different Agent, please follow these steps.
1. Select the Agent of interest in the “Authorized Agents” box then click the arrow button pointing to the left to move the Agent to the “Available Agent” box.
2. Click “Submit”, you will now receive a notification that “Your Agent Authorization has been saved successfully”.
At this point the De-selected Agent will no longer see your “Trader Name” and “TIN” available to be used.
If you have any questions please do not hesitate to contact us and a member of team will respond as quickly as possible. You may also contact the Customs Department if your query is related to creating your account in the COLS system. Refer to the Contact Us page on the COLS website.